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Contact: Management
Jens Krüger
jens.krueger@bonsai-research.com
+49 160 8835825
Press Contact
Elke Löw
presse@bonsai-research.com
+49 171 52 59 100
Latest press releases
The Digital Catch-Up in Pharmacies // Bonsai Pharmacy Digital Check 2026 // The percentage of pharmacies that consider themselves “digital”—beyond just e-prescriptions—is rising significantly // Customer apps are bringing pharmacies noticeable additional business // OTC and over-the-counter advertising has a visibility problem: Half of pharmacists can’t think of a successful campaign off the top of their heads.
· From the pharmacists’ perspective, particularly successful campaigns come from L’Oréal, Beiersdorf, and Haleon
Bonsai Research is expanding its RX Health division (prescription drugs). Jörg Paus, a proven expert in pharmaceutical and healthcare research, is joining the team. Real behavioral data from 20 million online users enables Bonsai to conduct AI-powered in-depth analyses of the sensitive topic of the patient journey.
– The highlight of the " Bonsai" offering: the combination of behavioral data with actual sales data from the pharmacies’ inventory management systems.
Bonsai Bonsai is launching its AI Development Team as a new organizational unit. In this way, is leveraging its behavioral data science expertise to consistently continue its growth trajectory through the use of artificial intelligence. The new “ ” logo is the logical outcome of the evolution of AI projects into scalable processes. Bonsai
To mark Giving Tuesday, the international day of giving on December 2, 2025, the German Fundraising Association (DFRV), in collaboration with the German Central Institute for Social Issues (DZI), is publishing the results of the German Donation Monitor, which is managed by the DFRV. The study is conducted by Bonsai . In 2025, 5,008 people in Germany between the ages of 16 and 75 were surveyed online for this study.
Anna-Sophie Knebel will become Team Lead and Client Partner for the CX/Mystery and Business Solutions division of the " Bonsai." She will join the existing leadership duo of Maik Stücken and Martin Siek.
With the addition of two new consultants, Jana Lunau and Ilona Schinz, additional capacity will be created for the operational business of Bonsai .
Christian Dössel, previously Senior Vice President at Behaviorally, will become Head of Innovation at Bonsai Research. With this new unit, Bonsai will strategically expand its innovation research.
Bonsai ’s OTC Category Spotlight reveals that cold remedies are pharmacists’ favorite category—and are further solidifying their position as the top choice. Voltaren and Nicorette are the star products in their respective categories and are now even more highly preferred by pharmacists than they were last year. Pharmacists in leadership roles find advising on OTC categories—which are also financially rewarding—the most enjoyable.
Following the bankruptcy of EARSandEYES, part of the team and the business are moving to Bonsai Research. Many of EARSandEYES’s existing clients are continuing their collaboration under the Bonsai umbrella. With this acquisition, Bonsai is expanding its existing portfolio in the field of brand and marketing research. Frank Lüttschwager, the former managing director of EARSandEYES, is also joining Bonsai.
Bonsai Health is publishing the results of the "Bonsai Pharmacies Digital Check 2025" for the first time today. The new study provides information on the reality and pharmacies' assessment of relevant digitalization topics.
Innovative research platform from Bonsai and HGT combines the virtual test market with a new Studio@Home solution. Bonsai Research launches the new virtual research platform for category management, product, packaging and concept tests. The highlight: in cooperation with HGT (Herzog, Glaser, Thelen), Bonsai is now combining tests in the studio with the newly developed Studio@Home approach, a solution that is not only innovative, but above all efficient.
Media echo - contributions from and about Bonsai
Social values are redefining consumer behavior in the luxury and fragrance retail sectors. The Values Index from Bonsai —the largest long-term social media study on social change—provides insights into this trend. In INSIDE beauty, the trade magazine for the fragrance industry, Jens Krüger, CEO of Bonsai, highlights the megatrends—and what they mean for companies in the cosmetics industry. Since the INSIDE beauty article is not publicly available, we’ve summarized the most important trends for you here.
“Anyone Can Do It—Marketing: The Tightrope Walk Between Opinion Discipline and Behavioral Architecture.” Under this headline, the new column “Real Life” by Bonsai CEO Jens Krüger was published today on marktforschung.de
Bonsai Research is expanding its RX Health division (prescription drugs). Jörg Paus, a proven expert in pharmaceutical and healthcare research, is joining the team. New Business, Pharma Relations, and Healthcare Marketing are reporting on the expansion of the Bonsai portfolio.
Bonsai We’ve done it again: We’ve secured a spot among the top 20 companies by revenue in the German market research industry—specifically, at number 17! This is according to the Context list published today by Marktforschung.de. What’s particularly encouraging is that we’re bucking the industry trend, with revenue in 2025 up by about 10 percent compared to the previous year.
What Does 2026 Hold for Market Research? In marktforschung.de’s major two-part survey series, Jens Krüger takes stock. The CEO of Bonsai Research discusses the major pitches his firm has won, the industry’s resilience, and why—despite all the economic uncertainties—he looks to the future with a clear growth target. The CEO of Bonsai discusses the major pitches his firm has won, the industry’s resilience, and why—despite all the economic uncertainties—he looks to the future with a clear growth target.
Bonsai is responding to the growing business in the CX/Mystery and Business Solutions division with three new appointments. Anna-Sophie Knebel will serve as Team Lead and Client Partner for the CX/Mystery and Business Solutions division at Bonsai. With the addition of two new consultants, Jana Lunau and Ilona Schinz, the company is creating additional capacity for its operational business. New Business and planung&analyse are reporting on the expansion of the division.
Christian Dössel, previously Senior Vice President at Behaviorally, will become Head of Innovation at Bonsai Research. With this new unit, Bonsai will strategically expand its innovation research. marktforschung.de, markenartikel, New Business, and planung&analyse are reporting on this key appointment.
Cold remedies are pharmacists’ favorite category—and are further solidifying their top spot, according to the “ Bonsai ” OTC Category Spotlight. Voltaren and Nicorette are the star products in their respective categories and are now even more highly preferred by pharmacists than they were last year. The “OTC Bonsai ” Category Spotlight is covered by Markenartikel, Healthcare Marketing, Horizont / planung&analyse, and Pharma Relations.
The industry portal Marktforschung.de is featuring it as its cover story today: the column “Real Life” by Jens Krüger, CEO of Bonsai. The current topic: Creativity versus the ever-increasing rationalization in our industry. Why, especially in light of our work with AI, we no longer need more guidelines and bureaucracy, but rather two things: culture and creativity in market research.