Posts tagged with Customer Experience
Bonsai baut das CX/Mystery und Business Solutions-Geschäft aus

Anna-Sophie Knebel wird Team Lead und Client Partner des Bonsai-Bereichs CX/Mystery und Business Solutions. Sie verstärkt das bisherige Führungsduo Maik Stücken und Martin Siek.
Mit zwei neuen Consultants, Jana Lunau und Ilona Schinz, werden zusätzliche Kapazitäten für das operative Geschäft von Bonsai geschaffen.

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Customer reviews - Gen Z does not feel taken seriously

Everyone is talking about customer experience (CX). Bonsai In its latest study, Research asked those who are really concerned about the topic: the consumers. One result: Half of Gen Z is annoyed by the many rating requests: Only half of teens and twens still think that companies take their ratings seriously, just as many ignore rating requests more often than before. Overall, customers like to give feedback: 88 percent give reviews when asked to do so after a purchase, service or repair. Relatively many experience requests from online shops (71 per cent), retailers (44 per cent) and telecommunication providers (35 per cent).

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