How we pay today - Glory Cash & Payment Report

It's that time again: The GLORY CASH & PAYMENT REPORT 2022 is online. With exclusive results of a study by Bonsai on current shopping and payment behavior: with trend articles on the future of retail and with many expert contributions on the topic. The report is now available for free download.

Digital services have become an indispensable part of brick-and-mortar retail. For many consumers, they have long been part of a convenient shopping experience. Which technologies are most popular and can establish themselves permanently? What services are customers still missing? How much automation and digitization are necessary for shopping and payment in the New Normal?

Bonsai On behalf of Glory, Research surveyed people from Germany, Austria and Switzerland about their payment and shopping behavior. The focus was on payment options as well as the use of cash back and self-service offers in retail stores. The exclusive study shows which preferences customers have in the store and for check-out, how much automation they want and how their behavior has changed as a result of the pandemic.